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Get help with CardioLab and find answers to common questions

πŸ“± System Requirements

iOS Version: 17.0 or later

Device: iPhone only

Storage: 50 MB available space

Permissions: HealthKit access required

πŸ”§ Getting Started

After downloading CardioLab from the App Store:

  • Grant HealthKit permissions when prompted
  • Allow location access for GPS workout tracking
  • Set up your personal health goals
  • Explore the dashboard to see your health data

Frequently Asked Questions

Why isn't my health data showing up?
Make sure you've granted HealthKit permissions to CardioLab. You can check this in Settings > Privacy & Security > Health > CardioLab. Also ensure you have health data available in the Apple Health app.
How do I view my workout GPS routes?
Tap on any workout in the workout list to see detailed analysis including GPS route maps. Make sure location services were enabled during your workout for route tracking.
Can I set custom health goals?
Yes! Go to Settings within the app to set your personal daily goals for steps, exercise time, and other health metrics.
Is my health data private and secure?
Absolutely. All your health data is stored locally on your device and never shared with third parties. We don't have access to your personal health information.
Why are some charts showing no data?
This usually means there's no historical data available for that metric in HealthKit. Try using the Health app to input some data or wait for your device to collect more information over time.
How often does the app sync with HealthKit?
CardioLab syncs with HealthKit in real-time when the app is open. When closed, it will update the next time you open the app.
Can I export my health data?
While CardioLab doesn't have direct export functionality, all your data remains in Apple's Health app where you can export it using the Health app's built-in export feature.

Troubleshooting

πŸ”„ App Not Responding

  • Force close the app and reopen it
  • Restart your iPhone
  • Ensure you have the latest version of the app
  • Check for iOS updates

πŸ“Š Data Issues

  • Verify HealthKit permissions are enabled
  • Check if data exists in the Apple Health app
  • Try refreshing the app by pulling down on the main screen
  • Ensure your device has been collecting health data

πŸ—ΊοΈ GPS Route Problems

  • Ensure location services are enabled for the Workout app
  • Check that your workout was recorded with GPS enabled
  • Verify the workout has route data in the Apple Health app

Still Need Help?

If you can't find the answer to your question here, please reach out to us:

πŸ’¬ Contact Support

For technical support, bug reports, or feature requests, you can contact us through:

  • App Store review section
  • Settings > Contact Support (within the app)

We typically respond within 24-48 hours.

CardioLab CardioLab

Modern health tracking app designed for your well-being.

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